Privacy Policy

Please carefully read this Privacy Policy before downloading the CANitude mobile application, available on Google Play and Apple App Store (the “Mobile App”), or accessing the website located at www.CANitude.com (the “Website”).

The Website and the Mobile App are collectively referred to as the “Platform”. All software features, functionality, materials, and services provided through the Platform are referred to as the “Service(s)”.

The Platform is controlled by CANitude LLC (the “Company”, “CANitude”, “we”, “us”, or “our”), a limited liability company formed and operating in accordance with the laws of the State of Washington, United States.

This Privacy Policy explains how we collect, use, share, and protect your personal data, and outlines your rights regarding that data.

We process personal data in compliance with applicable data protection laws, including but not limited to:

• EU General Data Protection Regulation 2016/679 (GDPR)
• Australian Privacy Act 1988 (Cth)
• Lei Geral de Proteção de Dados (LGPD – Brazil)

If you do not agree with this Privacy Policy, please do not use our Services.

Table of Contents

1. Scope

This Privacy Policy applies only to individuals who use the Services or subscribe to our mailing list.

2. Definitions

Booking
A session reserved by a Learner with an Expert through the Platform.

Learner
An individual registered as a Learner who searches for or makes a Booking.

CANitude Credits
Credits required to book a Session on the Platform. All credits are in USD.

Data Controller / Personal Data / Processing
As defined under Article 4 of the EU GDPR.

Data Subject
A natural person whose personal data is processed by the Company.

Expert
A user registered as an Expert who provides Expert Services.

Expert Services
Professional services offered by Experts through the Platform.

Expert Service Fee
The fee set by an Expert for services (hourly, 30-minute, or 15-minute sessions).

Listing
Any Expert Service offered on the Platform.

Parties
The Expert and the Learner once a Booking is made.

Platform Fees
Fees payable by Experts to the Company for completed Sessions.

Session
The scheduled time during which Expert Services are provided.

Session Fee
The total amount payable by a Learner for a Session.

User
An account holder on the Platform.

User Content
As defined in the CANitude Terms and Conditions.

3. Data Controller

CANitude LLC is the Data Controller for all personal data collected through the Platform.

Address:
10803 SE Kent-Kangly Rd
Ste 202 #1331
Kent, WA 98030
United States

Email: info@CANitude.com

4. What Personal Data Do We Collect?

Depending on whether you are a Learner or an Expert, we may collect:

• Full name
• Date of birth
• Phone number
• Email address
• Billing address
• Country of residence
• Profile information (photos, bio, audio/video content)
• Transaction data
• Tax Identification Number (if applicable)
• Ratings and reviews
• Survey and promotion responses
• Log data (IP address, browser type, visit time)
• Device data (device model, OS, identifiers)

5. How We Collect and Use Personal Data

We collect data through:

• Information you voluntarily provide
• Automatically collected usage data
• Third-party service providers

We only process personal data when a legal basis exists, such as:

• Consent
• Contractual necessity
• Legitimate interest

Refusal to provide required data may limit our ability to provide Services.

Account Registration Data

Collected during account sign-up and used to:

• Verify age eligibility
• Create and manage user accounts
• Enable secure access
• Send system notifications
• Provide customer support

Legal Basis:

• GDPR Art. 6(1)(b) – Contract
• GDPR Art. 6(1)(f) – Legitimate interest

CANitude Credits & Booking Data

Used to:

• Process transactions
• Enable bookings
• Manage refunds
• Calculate Expert earnings

Payment processing is handled by PayPal or Stripe.

Legal Basis: GDPR Art. 6(1)(f)

User Content Data

Includes listings, reviews, and uploaded content.

Used to:

• Deliver Services
• Display content
• Prevent fraud

Legal Basis: GDPR Art. 6(1)(f)

Support Requests

Used to:

• Respond to inquiries
• Prevent fraud

Legal Basis: GDPR Art. 6(1)(f)

Marketing & Survey Data

Used to:

• Send marketing communications
• Improve Services

Legal Basis: GDPR Art. 6(1)(f)

Usage & Technical Data

Automatically collected to:

• Improve platform performance
• Enhance Services
• Prevent unauthorized activity

Legal Basis: GDPR Art. 6(1)(a) and 6(1)(f)

6. Disclosure of Personal Data

We may disclose data to:

• Service providers
• Authorities (when legally required)
• Fraud prevention entities
• Acquiring entities (change of ownership)

We never sell personal data.

7. Data Security

• Secure third-party payment processors
• Restricted internal access
• Password-protected accounts

No internet transmission is 100% secure.

8. Storage

Data is processed and stored in the United States in accordance with this Privacy Policy.

9. Data Subject Rights

You may:

• Access and edit your account data
• Delete your account
• Withdraw marketing consent
• File complaints with data authorities

10. U.S. Privacy Laws

CalOPPA

• No sale of personal data
• Right to disclosure requests
• No response to DNT signals

COPPA

• No users under 18
• No collection from children under 13

CAN-SPAM

• Clear identification of ads
• Easy unsubscribe
• No misleading content

11. LGPD – Brazil Residents

Brazilian users have rights including:

• Access and confirmation
• Rectification and deletion
• Consent withdrawal
• Complaint filing

Data transfers outside Brazil comply with LGPD.

12. Third-Party Links

We are not responsible for third-party websites or their policies.

13. Amendments

We may update this Privacy Policy at any time. Continued use indicates acceptance.

14. Contact Us

CANitude LLC
info@CANitude.com